Return Policy
Returns are accepted within 60 days of the purchase date. Items must be unworn, unwashed, in original condition, with tags attached and the original packing slip included to qualify for a return or exchange. Returns can only be processed online.
Defective items must be returned within 30 days. Please note that shipping fees are non-refundable, and refunds will be issued to the original form of payment. Items marked “final sale”, or “clearance” are not eligible for return. A return shipping fee will be deducted from all refunds for purchases made without shipping protection, which is available at checkout for $3.98 and entitles you to receive free return shipping on your purchase. Exchanges are shipped free of charge.
Refunds will be issued to the original form of payment.
Exchange Policy
Exchanges are now available for online purchases. Items must be unworn, unwashed, in original condition, with tags attached and the original packing slip included to qualify for an exchange.
Items marked “final sale”, or “clearance” are not eligible for exchange.
Exchanges are shipped free of charge.
Exchanges can only be processed online through our Returns & Exchanges portal.
Start a Return or Exchange
Click here to request a return or exchange
To exchange or return your item, place the item in the original or similar packaging along with the packing slip and ship to the address provided.
Please note: Ruby Rd. is not responsible for non-Ruby Rd. items shipped back to us in error.
Returns and exchanges should be sent to the following address:
Attn: Ruby Rd. Web Returns
200 Walsh Drive
Parsippany, NJ 07054