Shipping
All orders placed on weekends and holidays will ship the next business day.
Business day refers to Monday-Friday.
If placing an Express Two-Day order after 12 pm EST, it will not ship until the following business day.
Please allow one additional business day for processing.
At this time we do not ship outside of the U.S.
Standard Shipping
Standard service is provided via FedEx Ground Economy.
Delivery can be expected within 2-7 business days after shipment.
At this time we do not ship outside of the U.S.
Please select standard shipping for any P.O. Box, APO, DPO & FPO orders.
Express Two Day Shipping
Any Two Day Express order placed after 12pm EST will not ship until the following business day. Please allow one additional day for processing. Orders will ship the following business day after processing.
Two Day Express service is provided by FedEx for delivery Monday through Friday only. Two Day Express service will not deliver on weekends.
Two Day Express service can be expected in 2 business days for the contiguous U.S and 3 business days for Alaska and Hawaii.
Express Two Day service is not available for P.O., APO, FPO and DPO box destinations.
Business day refers to Monday-Friday (excluding holidays).
Shipping Rates
Free Shipping on orders over $59 (excluding shipping promotions)
Standard Shipping: $8.95
Two Day Shipping: $29.95
Return Policy
Returns are accepted within 60 days of the purchase date. Items must be unworn, unwashed, in original condition, with tags attached and the original packing slip included to qualify for a return or exchange. Returns can only be processed online.
Defective items must be returned within 30 days. Please note that shipping fees are non-refundable, and refunds will be issued to the original form of payment. Items marked “final sale” or “clearance” are not eligible for return. A return shipping fee will be deducted from all refunds for purchases made without shipping protection, which is available at checkout for $3.98 and entitles you to receive free return shipping on your purchase. Exchanges are shipped free of charge.
Refunds will be issued to the original form of payment.
Exchange Policy
Exchanges are now available for online purchases. Items must be unworn, unwashed, in original condition, with tags attached and the original packing slip included to qualify for an exchange.
Items marked “final sale” or “clearance” are not eligible for exchange.
Exchanges are shipped free of charge.
Exchanges can only be processed online through our Returns & Exchanges portal.
Start a Return or Exchange
Click here to request a return or exchange
To exchange or return your item, place the item in the original or similar packaging along with the packing slip and ship to the address provided.
Please note: Ruby Rd. is not responsible for non-Ruby Rd. items shipped back to us in error.
Returns and exchanges should be sent to the following address:
Attn: Ruby Rd. Web Returns
200 Walsh Drive
Parsippany, NJ 07054